WA’s energy system is evolving - more than 400,000 households and businesses, have rooftop solar connected to the main grid, changing the way we produce and manage energy.

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Synergy’s Solar Rewards program, launched in November 2023, addresses the challenge of balancing grid stability with the increasing solar power generation while ensuring appropriate value is shared back with customers. The initiative allowed 4,000 plus WA households to participate in a program to maintain grid stability by providing incentives, in addition to bill credits to offset any energy use they had while their solar systems were temporarily turned-off during minimum demand events.

By leveraging advanced forecasting, weather analytics, and real-time data, Synergy delivered forecast generational capacity per asset at a suburb level, to best manage the grid and share critical information with AEMO.

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Solar Rewards has proven highly successful, exceeding its target capacity, and demonstrating scalability and the potential for further DER integration. The program not only helped stabilise the grid but also empowered households to actively contribute to the state’s decarbonisation journey.

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Synergy's approach to distributed energy exemplifies a model of commercial sustainability, customer engagement and sustainable grid management, ensuring an accessible future-proof energy system for all Western Australians.